Refund and Returns Policy

Effective Date: December 5, 2024

At VexoTireBike.net, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward refund and return policy. Please read the following guidelines for information on how to return items and get a refund.

1. Returns and Exchanges

If you are not satisfied with your purchase, you may return the product within 30 days of the purchase date for a full refund or exchange. To qualify for a return or exchange, the following conditions must be met:

  • The product must be in new, unused, and undamaged condition with all original packaging, tags, and accessories included.
  • The return must be initiated within 30 days of receiving the product.

To start a return or exchange, please contact our customer service team by email at info@vexotirebike.net. You will be provided with a Return Authorization (RA) number and instructions on how to return your item.

2. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include:

  • Opened or used tires and bicycles
  • Personalized or custom items
  • Gift cards

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If approved, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

  • Shipping Costs: Shipping costs are non-refundable unless the return is due to a defect or error on our part.
  • Restocking Fees: In certain cases, we may apply a restocking fee of up to 15% of the original product price for returned items.

4. Defective or Damaged Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide a full refund or exchange for the defective item, and we will cover the return shipping costs.

5. How to Return Items

To return items, please follow these steps:

  1. Contact Customer Service: Email us at info@vexotirebike.net to request a Return Authorization number and return instructions.
  2. Prepare the Item: Pack the item securely with all original packaging, tags, and accessories.
  3. Return the Item: Send the item back to the address provided by our customer service team. Ensure you include the Return Authorization number with the return.

6. Late Returns

If the return request is initiated after the 30-day return period, the return may not be accepted, or it may be subject to a reduced refund.

7. Exchanges

If you would like to exchange an item for a different size, color, or model, please initiate a return first and place a new order for the item you would like to receive.

8. Changes to this Policy

We reserve the right to update or modify our Refund and Returns Policy at any time. All changes will be posted on this page with the revised effective date. Please review this policy periodically to stay informed of any updates.

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Contact Information:

  • Address: 4 Willowbrook Way, Mount Holly, New Jersey, 42240
  • Phone: (609) 518-6936
  • Email: info@vexotirebike.net